Terms of service
Service
Doxus receives business documents, extracts useful fields, stores workspace records, and delivers reports according to customer settings.
Account responsibilities
Customers are responsible for accurate account information, authorised user access, mailbox forwarding rules, connected destinations, and activity under their workspace.
Acceptable use
The service must not be used for unlawful material, abusive access attempts, service disruption, unauthorised scanning, or processing data without the right to do so.
Customer data
Customers retain responsibility for the documents, instructions, recipients, and destinations they submit or connect to Doxus.
AI and OCR processing
Automated extraction may be incomplete or inaccurate. Customers should review outputs before relying on them for accounting, legal, tax, or operational decisions.
Availability
Doxus aims to provide a reliable service, but access can be affected by maintenance, provider incidents, integration outages, network conditions, or misuse prevention.
Support
Support requests can be sent to support@doxus.app. Response handling may depend on plan, severity, and information available in the request.
Termination
Access may end if an account is closed, payment fails, the service is withdrawn, or these terms are materially breached.
Disclaimers
Doxus is provided as a business workflow tool. It is not legal, tax, accounting, or financial advice.
Governing law
These terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.